At Allied Affiliated Funding, we believe providing unsurpassed customer service is a key ingredient to any successful business relationship. That’s why we work tirelessly to achieve the highest customer service levels in the factoring industry, from Sales to Operations to Credit and Collections. As part of our strict quality assurance standards, we strive to:
• Achieve a quick turnaround on all application requests • Streamline our documentation and underwriting processes • Employ experienced customer service-savvy account managers who personally handle relationships on a daily basis • Respond promptly throughout all stages of contact with Allied
One of the most important measures of our success is the overall satisfaction of our clients. As part of our ongoing quality control process, we routinely solicit feedback from our clients through annual client satisfaction surveys administered through an independent, third party web-based service. We then report back to our clients on feedback received and changes we have implemented to improve our service.
The following table illustrates Allied’s success in achieving overall client satisfaction in three critical areas from our most recent Client Satisfaction Survey completed in August/September 2010:
In addition to these results, Allied achieved an overall satisfaction rating of 97%, with an unprecedented 100% of our clients indicating they are likely to recommend Allied to a friend or colleague.
Though factoring relationships can often be short-term, Allied strives to create lasting customer relationships. It is our goal to position a client to improve their business to the point where they will qualify for traditional bank financing.
One of the primary goals for Allied Affiliated Funding in every relationship is, and always will be, Helping Business Owners Succeed.
Factoring Fact
Allied’s Ideal Client
Our ideal client is a high integrity, owner-managed business with strong gross profit margins, proven products/services, a solid customer base with high customer satisfaction and accurate documentation of receivables.
